{"id":25623,"date":"2022-07-26T07:06:50","date_gmt":"2022-07-26T07:06:50","guid":{"rendered":"https:\/\/kempower.com\/?page_id=25623"},"modified":"2025-01-17T13:16:18","modified_gmt":"2025-01-17T13:16:18","slug":"soporte","status":"publish","type":"page","link":"https:\/\/kempower.com\/es\/soporte\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"\n<section  class=\"hero-2023 hero-2023--tall hero-2023--align-left bg-white\">\n\n  <!--div class=\"hero-2023__container two-columns\"-->\n  \n  <div class=\"hero-2023__container\">\n\n    <figure class=\"hero-2023__banner hero-2023__banner--tall\">\n\n      <img decoding=\"async\" width=\"1920\" height=\"1279\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all&amp;lossy=1&amp;ssl=1\" class=\"hero-2023__banner__image hero-2023__banner__image--tall\" alt=\"\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all&amp;lossy=1&amp;ssl=1 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-300x200.png?strip=all&amp;lossy=1&amp;ssl=1 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1024x682.png?strip=all&amp;lossy=1&amp;ssl=1 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-768x512.png?strip=all&amp;lossy=1&amp;ssl=1 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1536x1023.png?strip=all&amp;lossy=1&amp;ssl=1 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-2048x1364.png?strip=all&amp;lossy=1&amp;ssl=1 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-400x266.png?strip=all&amp;lossy=1&amp;ssl=1 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;lossy=1&amp;w=705&amp;ssl=1 705w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;lossy=1&amp;w=1411&amp;ssl=1 1411w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;lossy=1&amp;w=2116&amp;ssl=1 2116w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;lossy=1&amp;w=2822&amp;ssl=1 2822w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;lossy=1&amp;ssl=1 3528w\" sizes=\"(max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/>\n    <\/figure>\n\n    <div class=\"hero-2023__content\">\n\n      \n      \n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Atenci\u00f3n al cliente<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\">Le ayudamos con cualquier problema t\u00e9cnico que le pueda surgir, incluida la asistencia preventa y posventa, las reclamaciones de garant\u00eda y las solicitudes de piezas de repuesto.<\/h4>\n<\/div>\n\n\n\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n  <section class=\"block block-content-with-popup container-fluid bg-blanco \" >\n    <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col-12\">\n\n          \n          <ul class=\"row block-content-with-popup-row justify-content-center\">\n\n            \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/09\/icon-partners-768x768.png?strip=all&lossy=1&ssl=1\" alt=\"\">\n      <\/div>\n            <h4>\n        Solutions Support      <\/h4>\n            <p class=\"card-content-description\">\n        Asistencia en la planificaci\u00f3n e ingenier\u00eda de su emplazamiento de recarga.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_safety_helmet-768x768.png?strip=all&lossy=1&ssl=1\" alt=\"\">\n      <\/div>\n            <h4>\n        Technical Support      <\/h4>\n            <p class=\"card-content-description\">\n        Asistencia en el uso del producto, reclamaciones de garant\u00eda y puesta en marcha a distancia.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_shopping-768x768.png?strip=all&lossy=1&ssl=1\" alt=\"\">\n      <\/div>\n            <h4>\n        Service Quote and Ordering      <\/h4>\n            <p class=\"card-content-description\">\n        Obtenga un presupuesto y solicite formaci\u00f3n, puesta en marcha, piezas de repuesto, actualizaciones, modernizaciones y ampliaciones de garant\u00eda.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_truck-768x768.png?strip=all&lossy=1&ssl=1\" alt=\"\">\n      <\/div>\n            <h4>\n        Logistic Support      <\/h4>\n            <p class=\"card-content-description\">\n        Asistencia en la entrega de su pedido.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_solution_approach-768x768.png?strip=all&lossy=1&ssl=1\" alt=\"\">\n      <\/div>\n            <h4>\n        Suggest an idea      <\/h4>\n            <p class=\"card-content-description\">\n        Sugiera una nueva funci\u00f3n, una idea de mejora o una asociaci\u00f3n.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n          <\/ul>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div id=\"segment-popup-50381\" class=\"segment-popup-wrapper\"><div class=\"segment-popup-content\"><a href=\"#segment-popup-50381\" class=\"button-close-popup\"><span>Close<\/span><\/a>\n<section class=\"block block-media-text container-fluid bg-white image-right style-large\">\n\n  <!--  -->\n\n  <div class=\"container bg-white\">\n    <div class=\"block-media-text__media\">\n\n      \n        <figure class=\"image-container\">\n          <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1024x683.jpg?strip=all&#038;lossy=1&#038;ssl=1\"\n                        loading=\"lazy\" \/>\n          <video src=\"\" autoplay loop muted playsinline><\/video>\n        <\/figure>\n\n        \n    <\/div>\n\n    <div class=\"block-media-text__content\">\n      <main class=\"entry-content entry-content__list-type--loose\">\n\n        \n        \n\n<h1 class=\"wp-block-heading\" id=\"Solutions-Support\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portal\/5\" rel=\"nofollow\">Solutions Support <\/a><\/h1>\n\n\n\n<p>We support our customers with all product related questions. We answer technical and regulatory enquiries and help you optimize the charging system for different locations and use cases.<br>We provide guidance on how to engineer and install our charging solutions, including the selection of the best possible charger setup and the coordination of pilot tests to experiment Kempower products in the field.<\/p>\n\n\n\n      <\/main>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div><\/div>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-gris claro amplia\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-white-background-color has-text-color has-background has-link-color wp-elements-9b646a22ef4f2ce234ebb6045ab716b1\" style=\"color:#ff6400\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portals\">Obtenga ayuda aqu\u00ed<\/a><\/h2>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-blanco amplia\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center\">\u00bfDebe ponerse en contacto con el Soporte de Soluciones o con los Servicios del Ciclo de Vida?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Consulte el calendario que figura a continuaci\u00f3n para determinar el canal de asistencia con el que debe ponerse en contacto en funci\u00f3n de su tipo de consulta<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized d-none d-lg-block\"><img decoding=\"async\" width=\"4462\" height=\"1258\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&lossy=1&ssl=1\" alt=\"\" class=\"wp-image-57601\" style=\"width:1134px;height:auto\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;lossy=1&amp;ssl=1 4462w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-300x85.png?strip=all&amp;lossy=1&amp;ssl=1 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1024x289.png?strip=all&amp;lossy=1&amp;ssl=1 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-768x217.png?strip=all&amp;lossy=1&amp;ssl=1 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1536x433.png?strip=all&amp;lossy=1&amp;ssl=1 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-2048x577.png?strip=all&amp;lossy=1&amp;ssl=1 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1920x541.png?strip=all&amp;lossy=1&amp;ssl=1 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-400x113.png?strip=all&amp;lossy=1&amp;ssl=1 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;lossy=1&amp;w=892&amp;ssl=1 892w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;lossy=1&amp;w=1784&amp;ssl=1 1784w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;lossy=1&amp;w=2677&amp;ssl=1 2677w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;lossy=1&amp;w=3569&amp;ssl=1 3569w\" sizes=\"(max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full d-block d-lg-none\"><img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/07\/timeline-mobile-solution-support.png?strip=all&lossy=1&w=1280&ssl=1\" alt=\"\" class=\"wp-image-23654\"\/><\/figure>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesita asistencia t\u00e9cnica? P\u00f3ngase en contacto con Kempower a trav\u00e9s del portal de soporte para obtener asistencia pre y postventa. Estamos aqu\u00ed para ayudarle con cualquier problema.  <\/p>\n","protected":false},"author":24,"featured_media":23515,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"30279,30297,30299,30277,30314,30325","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-25623","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Atenci\u00f3n al cliente - Kempower<\/title>\n<meta name=\"description\" content=\"\u00bfNecesita asistencia t\u00e9cnica? 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